Frequently Asked Questions (FAQ)

Frequently Asked Questions​​

We put together a series of frequently asked questions about our company, operations, product and services. We try to provide answer to each question as clear and precise as possible. If there is still and doubt or question or you couldn't find your answer in this frequently asked questions, please feel free to contact us.


Who are you?

We are a registered business based in Singapore. Our UEN registration is 53406246J. The Eileen Town logo is a registered trademark in Singapore with trademark registration no 40202023523V.

Where are you located?

We are located at Sunshine Plaza. Please see our contact page for direction to reach our shop.

What is your operating hours?

We open daily from 11am to 8pm. We open on major Public Holidays unless otherwise announced in our website. That’s right, we open Mon – Sun and during Public Holidays as well.

Do you have other branches?

We would love to expand our business to other part of Singapore in the near future. As of now, we operate from our shop in Sunshine Plaza.

Can I purchase online?

You can buy online via our website, WhatsApp us, or buy through our official online store below.
1. Lazada
2. Shopee
3. Qoo10
4. Carousell

What is your social media channels?

We are active in Facebook, Instagram, Twitter and Pinterest. All our official social media channels account can be found here.


What kind of products that you sell?

We are a gift shop selling unique products for wedding, birthday, anniversary, businesses and much more. Please see all our product categories in our sitemap.

Where do you import these products?

We carefully choose our suppliers from different sources to ensure these products are the highest quality. Our products origin from China, South Korea, Taiwan and Singapore.


Do you provide gift wrapping services?

Yes, certainly. We have lots of customers that bring their gift for us to wrap.. We have a huge selection of wrapping papers, ribbons and small accessories to make your perfect gift. Please follow us on our Instagram to see our portfolio.

Do I need to make appointment?

No need appointment. You can walk into our shop for gift wrapping services. To ensure that our designer is in the shop, you can always WhatsApp us before coming.

Can I bring my own gift wrapping paper for you to wrap?

Of course, we do have customer that engage our wrapping services only. Please ensure that you bring sufficient wrapping paper for your gift. We have a huge selection of ribbons and accessories to complete your gift wrapping.

How much is your gift wrapping services?

The gift wrapping services cost ranging from SGD 4 – SGD 20 depending on the size and complexity. Our wrapping paper ranging from SGD 1 – SGD 4. For example, an A4 size item will cost you Wrapping Services $4 + Wrapping Paper $3 (assuming you choose the $3 wrapping paper.

Do you provide delivery services?

Yes, we provide delivery services as well. For details on fees and delivery terms on conditions, please read our delivery services and shipping policy.

Do you provide cash on delivery?

Payment need to be confirmed before we deliver our product out.

Can you help me to write a small note on the gift?

Sure, just WhatsApp us your message. We can write it in a small greeting card and put it in the gift as part of the delivery.

Can you deliver at specific time?

We provide customer delivery services as well. For more info, please read our shipping policy or contact us.


What payment options that you provide?

We accept cash, NETS, Visa, Mastercard, AMEX, Paylah, Paynow, ShopeePay, Google Pay, Apple Pay, WeChat Pay and Paypal.

Can you provide credit terms?

Credit terms is not available. 

Can I make payment using internet banking?

You can make payment to our OCBC account. Details as follows:

Bank: Oversea-Chinese Banking Corporation Limited Singapore
Current account no:  601-23609400-1
Bank Code: 7339
Branch Code: 601

Can I make Paynow to your account?

You can Paynow to UEN 53406246J or scan the QR code below.

Eileen Town Paynow QR Code

This frequently asked questions was last updated on 16th Jan 2023

Frequently Asked Questions